ROCIERO HEEL COUNTRY BOOT

Once you have received your order, you can cancel your purchase, as long as the product has not been used or has damage or other defects that the company considers were not caused by it.

For Standard products (not customized):

• Products that have been damaged or misused by the customer cannot be returned.
• We remind you that by exercising your right of withdrawal, the money paid for the product(s) purchased will be refunded/the purchase amount will be included. The shipping costs of the product will not be refunded, if applicable. Likewise, the costs of the return will be borne by the customer.
• The deadline to return any product is 30 calendar days.

For customized products:

• Customized products are those made at the request of the client, whether made to measure or with modifications to color, leather, sole, or others, and which are manufactured exclusively for a specific client.
• These personalized products cannot be returned.
• Exception: Products in which there may have been a manufacturing error on the part of the company may be returned, and this will be done free of charge for the customer.
• The return period in any of the aforementioned cases is 30 calendar days.

You must ensure that:

• a) It has not been used incorrectly or negligently, has not been handled inappropriately or imprudently and has not been subjected to abnormal or harmful conditions.

• b) It has not been involved in any accident or damaged when trying to repair or modify it.

• c) It has not been used in a manner contrary to that established by the manufacturer in the Product instructions.

• d) It has not been damaged by natural wear and tear after receipt.

In the event that the product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the product or refund the amount paid and/or we may ask you to reimburse the full costs of transport and inspection, incurred according to the current standard rates. To carry out such reimbursement, we may charge the above costs to your credit or debit card account or use the payment details provided when placing the Order.

In the event of a defective product, the Provider will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user.

In the event that the product or its packaging has been damaged or is not in its original shipping condition, the value of the item will be depreciated.

This provision does not affect the rights granted to consumers by current legislation.

In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, is a product damaged during shipping, or is incorrect, you must contact us immediately through our contact form, providing the details of the product as well as the damage it suffers, or by calling the number +34 959 553 546 during our customer service hours.

Once the return request has been examined and the appropriate checks have been made, following confirmation via email, we will proceed to collect the product from the place of delivery.

We will carefully examine the returned product and will inform you by email within a reasonable period of time whether the return or replacement of the item is appropriate (if applicable). The return or replacement of the item will be carried out as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the item is appropriate.

Amounts paid for products that are returned due to proven defects will be fully refunded, including delivery costs incurred to deliver the item to you. The refund will be made using the same payment method used to pay for the purchase.

The rights recognized by current legislation are safeguarded.

For returns outside the European Union, the customer must bear the return costs in all cases.

The right of withdrawal does not apply to the delivery of:

• Used products, with damage or other defects that the company considers were not caused by it.

At any time, you can contact our Customer Service by calling +34 959 553 546 / 667 244 636/ 679 182 868 during business hours from 9:00 a.m. to 1:30 p.m. and from 3:30 p.m. to 6:30 p.m., Monday to Friday.