RETURNS OF DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
You must ensure that:
- a) It has not been used incorrectly or negligently, has not been handled inappropriately or imprudently and has not been subjected to abnormal or harmful conditions.
- b) It has not been involved in any accident or damaged when trying to repair or modify it.
- c) It has not been used in a manner contrary to that established by the manufacturer in the Product instructions.
- d) It has not been damaged by natural wear and tear after receipt.
In the event that the product does not meet any of the above-mentioned requirements, we may decide, at our discretion, not to repair or replace the product or refund the amount paid and/or we may ask you to reimburse the full cost of transport and inspection, incurred according to the current standard rates. To carry out said reimbursement, we may charge the aforementioned costs to your credit or debit card account or use the payment details provided when placing the Order. In the event of a defective product, the Provider will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user. In the event that the product or its packaging has suffered any damage or is not in its original shipping condition, the value of the item will be depreciated. This provision does not affect the rights granted to the consumer by current legislation. In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, is a product damaged during shipment, or is incorrect, you must contact us immediately using our contact form, providing the details of the product as well as the damage suffered, or by calling the number +34 959 553 546 during our customer service hours. Once the return request has been examined, and the appropriate checks have been made, following confirmation by email, we will proceed to collect the product from the place of delivery. We will carefully examine the returned product and will inform you by email within a reasonable period of time whether the return or replacement of the product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the item is appropriate. The amounts paid for products that are returned due to a proven defect or fault will be fully refunded, including the delivery costs incurred to deliver the item to you. The refund will be made using the same payment method used to pay for the purchase. The rights recognized by current legislation are protected.
RETURNS OUTSIDE THE EUROPEAN UNION:
For returns outside the European Union, the customer must bear the return costs in all cases.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL:
The right of withdrawal does not apply to the delivery of:
- Used products, with damage or other defects that the company considers were not caused by it.
CUSTOMER SERVICE: HELP, SUGGESTIONS AND COMPLAINTS:
At any time, you can contact our Customer Service by calling +34 959 553 546 / 667 244 636/ 679 182 868 during business hours from 9:00 a.m. to 1:30 p.m. and from 3:30 p.m. to 6:30 p.m., Monday to Friday.
