Shipping conditions

Shipping costs are set in the following parameters (Prices):

• Spain: Free shipping to the peninsula.

• Canary Islands: From €54.45 (VAT included).
• Ceuta and Melilla: From €29.95 (VAT included).

• European Union (except the countries indicated below): From €29.95 (VAT included).

• Ireland, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Croatia, Hungary, Romania, Serbia, Bulgaria: From €54.45 (VAT included)

• Switzerland, Slovenia, Poland, Slovakia: From €36.3 (VAT included).

• Turkey, Greece, Macedonia, Albania, Montenegro, Kosovo, Bosnia, Herzegovina: From €107.69 (VAT included).

• Rest of Countries (Prices from): 

The only shipping method is to your home address. The order will be sent to the address you indicated at the time of purchase. The provider does not guarantee delivery to post office boxes.

Between the placing of the order and the date of delivery by the transport company to the address indicated in the order, the following will elapse:

– Products in stock: Domestic shipments will be made in approximately 24/48 hours, and international shipments, between 7 and 10 days. Due to the artisanal manufacturing process of our products and the manufacture of limited units of each model, our online store does not show information about the current stock available for each product. If you want to ensure the specific date of receipt before placing the order, please contact us before placing the order at +34 959 553 546 or by email at info@equitacionvalverde.com.

– Products out of stock: Domestic shipments take about 25-30 days and international shipments take about 30-35 days.

The payment method you choose may affect delivery times as it is influenced by verification time.

In the event that you do not receive a package within the stated time frame, an investigation will be carried out with the carrier which may take several days (the approximate time frame is fourteen (14) business days). During this period, no reshipment or refund of the order can be made.

We advise you to check that everything is in accordance with your order and that the packaging is in perfect condition when you receive your package. Then, sign with reservations and indicate by hand on the carrier's delivery note if you found any anomalies upon receipt. When you open your package, if you find that the items delivered do not comply with your order or are damaged, please contact our Customer Service Department.

If after two attempts we are unable to deliver your order, we will try to find a safe place to leave it. We will also leave you a note indicating where your order is and how to collect it. If you are not going to be at the delivery location at the agreed time, please contact us to arrange delivery on another day. If 30 days have passed since your order was available for delivery and the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it terminated. As a consequence of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, within a maximum period of 30 days from the date on which we consider the Contract terminated. In these cases, we will be authorised to pass on to you the transport costs arising from the shipment and the termination of the Contract.