RETURN AND EXCHANGE POLICY
RETURNS EXERCISING THE RIGHT OF WITHDRAWAL:
Once your order has been received, you can withdraw from your purchase, as long as the product has not been used or has damage or other defects that the company considers not to have been caused by it.
For Standard products (not customized):
- Products that have been damaged or used by the customer cannot be returned.
- We remind you that when you make use of your right of withdrawal, the money paid for the product/s purchased will be refunded and will include the amount of the purchase. Likewise, the costs of the return will be paid by the customer.
- The deadline for returning any product is 30 calendar days.
For personalized products:
- The personalized products are those that are made at the request of the client, either to measure or by modifications of color, leather, sole, or others, and that are manufactured exclusively for a particular customer.
- These personalized products are not returnable.
- Exception: those products where there may have been a manufacturing error by the company can be returned, and will be free of charge for the customer.
- The return period in any case mentioned is 30 calendar days.
RETURNS OF DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
You should make sure that:
- a) It has not been used improperly or negligently, has not been handled improperly or negligently, and has not been subjected to abnormal or harmful conditions.
- b) Has not been involved in any accident or been damaged in any attempt to repair or modify it.
- c) Has not been used in a manner contrary to the manufacturer's instructions for the Product.
- d) Has not been damaged by natural wear and tear after receipt.
If the product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the product or to refund the amount paid and/or we may ask you to reimburse all transport and inspection costs, which have arisen at the current standard rates. We may charge your credit or debit card account for these costs or use the payment details provided when you place your order.
In the event of a defective product, the Provider will, as appropriate, repair, replace, reduce the price or terminate the contract, which shall be free of charge to the consumer and user.
In the event that the product or its packaging has been damaged or is not in its original condition, the value of the item will be depreciated.
This provision does not affect the rights granted to the consumer by the legislation in force.
In cases where you consider that at the time of delivery the product does not comply with the Contract is a product damaged during shipping, or is incorrect, you should contact us immediately through our contact form, providing the details of the product and the damage it has suffered, or by calling +34 959 553 546 during our customer service hours.
Once the return request has been examined and the appropriate checks have been made, and confirmation has been sent by e-mail, we will proceed to collect the product from the place where it was delivered.
We will carefully examine the returned product and will inform you by e-mail within a reasonable period whether the product should be returned or replaced (if applicable). The return or replacement of the item will be made as soon as possible and in any case within 14 calendar days from the date we send you an e-mail confirming that the return or replacement of the item is appropriate.
The amounts paid for those products that are returned due to a proven defect or fault will be fully reimbursed, including the delivery costs incurred to deliver the article. The return will be made by the same means of payment used to pay for the purchase.
The rights recognised by current legislation are not affected.
RETURNS OUTSIDE THE EUROPEAN UNION:
For returns outside the European Union, the customer must pay the return costs in all cases.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL:
The right of withdrawal does not apply to the delivery of:
- Used products, with damage or other defects that the company considers not to have been caused by it.
CUSTOMER SERVICE: HELP, SUGGESTIONS AND COMPLAINTS:
At any time, you can contact our Customer Service, calling +34 959 553 546 / 667 244 636/ 679 182 868 during the hours of 9.00 - 13.30 and 15.30 - 18.30 de Monday - Friday.